Î.C.S. GLOBAL RESERVATION S.R.L.

Î.C.S. GLOBAL RESERVATION S.R.L. is an IT company and call center services provider based in Chișinău, Moldova, founded in 2010. The company specializes in developing customized software solutions for the airline ticket sales industry, with deep expertise in automating sales and post-sales processes. Their team of 10-49 professionals combines technical development capabilities with operational call center expertise, allowing them to deliver integrated solutions that address both software and service needs. The company operates two core divisions. Their call center services division handles support for airline ticket sales, managing requests for issuing, modifying, and refunding tickets for both B2B and B2C clients across North America, Europe, and Asia. Their software development division focuses on building CRM systems, integrating data flows from global distribution systems (GDS), and creating billing and transaction accounting solutions tailored to the travel industry. For international clients looking to outsource software development, Î.C.S. GLOBAL RESERVATION S.R.L. offers a compelling combination of technical expertise and domain knowledge specific to airline distribution systems. Their primary client relationship with RH Travel Inc., a company active in airline ticket sales since 1992, demonstrates their established track record in this specialized vertical.